Privacy

Who we are

Ómós is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit our website, make a reservation, stay at our guesthouse or dine at our restaurant.

Ómós operates from Abbeyleix, Co. Laois, R32 K259, Ireland. For the purposes of data protection law, Ómós is the data controller responsible for your personal information.

Information we collect

We may collect the following personal information when you interact with us:

• Name, email address, telephone number and postal address
• Payment and billing information
• Reservation and booking details
• Dietary requirements, allergies or other preferences you share with us
• Information you provide when subscribing to our newsletter
• Information you provide when making an enquiry
• Device and browsing information collected through cookies and similar technologies, including your IP address

How we use your information

We use your personal information to:

• Process and manage reservations for our guesthouse and restaurant
• Process payments and maintain financial records
• Communicate with you about your booking, including confirmations and updates
• Respond to your enquiries
• Send you our newsletter, where you have opted in to receive it
• Improve our services and your experience
• Comply with our legal obligations

Legal basis for processing

We process your personal information on the following legal grounds:

• Contract: where processing is necessary to fulfil a reservation or booking you have made with us
• Consent: where you have given us permission, such as subscribing to our newsletter
• Legitimate interests: where we have a reasonable business interest, such as improving our services, provided this does not override your rights

Sharing your information

We do not sell your personal information. We may share it with the following parties, all of whom are required to handle your information in accordance with data protection law:

• Payment processors to handle transactions securely
• Booking and reservation platforms that facilitate our services
• Newsletter and communications services
• Professional advisors such as accountants and legal counsel
• Law enforcement or regulatory authorities where required by law

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation and booking records are retained for the period required by Irish tax and accounting regulations. Newsletter subscriber data is retained until you unsubscribe.

Your rights

Under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to certain processing of your data
• Request portability of your data
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please get in touch.

Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site. You can manage your cookie preferences at any time through the cookie settings link in the footer of our website.

Changes to this policy

We may update this policy from time to time. Any significant changes will be communicated through our website.

Contact and complaints

If you have questions about this policy or wish to exercise your data protection rights, please get in touch.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ireland.